FAQS
Billings Questions
When can I expect my refund?
If the airline rules allow for cancellation the day after booking, funds for the Airline portion will be refunded within 20 – 30 business days. It will depend upon the Airline(s) and bkash policies. We will process the refund to customer bKash wallet which was used on the flightexpert microsite. For every refund (full or partial) we have to apply to the concern airline. After getting the refund from airline we will process it to customer wallet, details of cancellation policy are given into our below link- https://flightexpert.com/tnc.html
Why do I have duplicate charges for the same trip on my bKash Wallet?
If you are certain there are posted duplicate charges from FEBD LTD. - Flight Expert, please contact the Billing Department for assistance at +88-09617-111-888 or sent an email at sales@flightexpert.com
Why have I not received my refund?
If refund approved, the refund would generally take 30-90 working days depending on airline refund policy, and it will reflect on your account after releasing from our end. In some exceptional cases, refunds may take longer than originally anticipated.
What are your cancellation fees?
Most airline tickets are 100% non-refundable. In certain cases, where the Airline may allow cancellations. An applicable penalty and a fare difference (if any), will be added in these cases. Please ask the customer support agent for the specific date by when you must use this credit or you will lose the credit amount.
They charge some amount as their cancellation fees; also some taxes may non-refundable. FEBDT LTD also imposes a nominal amount as service fees, to see the charges please visit Terms & Condition part.
Why was my request for a refund denied?
Tickets purchased through Flight Expert are 100% non-refundable unless otherwise stated. Airline tickets have specific rules regarding changes and cancellations. These rules cannot be overwritten by Flight Expert. Once you request a cancellation, the rules of your ticket are governed by the Airline and any subsequent refund or future travel credit is at their discretion.
Flights Questions
How do I request a special meal for my flight?
You have an option to place a meal request when you purchase tickets online or you can call the Airline directly. Special meal requests must be done at least (96-hour) prior to the scheduled departure through Email or by Calling us. These requests are not guaranteed and are at the discretion of the Airline. Most Low-Cost Airlines now charge for in-flight meals or no longer offer a meal service.
I am receiving an error message that my bKash information does not match what is in my bKash record.
Your name, bKash number, PIN and OTP must be entered exactly how it appears on while paying bKash Payment Gateway. Please contact your bKash and confirm the information you're entering is exactly the same as they have in their records. Alternatively, you may try and book your reservation with bKash wallet. If you do not have bKash wallet, please contact our Customer Service team for assistance at +88-09617-111-888+88-09617-111-888
How do I book an infant fare?
Only one infant (Up to 24 months) is allowed to travel as a lap child per adult (over 18 years). Infants traveling domestic & internationally will be required to pay a percentage of the adult fare (in most circumstances), plus taxes and carry a paper ticket even though they are traveling on the adult's lap. Please contact our Customer Service team at +88-09617-111-888+88-09617-111-888
Can you email a quote for flights?
As flights fill up throughout the day, the Airline's fares change frequently. We are, unable to quote any fares via email. Fares are not guaranteed until ticketed. We may suggest for immediate ticketing to avail you esteemed fare. You may also contact our Customer Service team at +88-09617-111-888
How do I select my seats?
You can request us for seat assignment after booking. We will send the preferred seat request to Airline if seat plan open or available on system.
Please note:
Some airlines now charge for seat assignments and many airlines restrict pre-assigning of seats. Some airlines may only assign seats 90 days prior to flight departure.
Bulk head and emergency exit row seating are controlled by the Airline and cannot be pre-assigned. These seats may be blocked by the airlines and held for check-in at the airport on day of departure.
Why did the fare increase when I tried to book my flight?
Airfares can change minute by minute based on demand and availability. Between the time of your flight search and actual booking, seat inventory in a particular booking class (fare) may sell out. Airlines then offer their available inventory at a higher price: We monitor these changes closely and make every effort to keep inventory and fares in our displays as current as possible.
Can I call Flight Expert directly to make a booking?
Yes. Flight Expert offers phone assistance are ready to meet your travel needs. Please contact our Customer Service team at +88-09617-111-888
Can I make a reservation arriving into one city and returning from another?
Yes. This is a multi-city option. Our booking engine allows you to search fares in many different ways such as flying into one city and returning from another. Please click on the "Multiple Cities" tab on the "Flight Search" screen to book your itinerary.
What is the maximum number of travelers that I can book online in one reservation?
Generally, you may book up to a total of nine passengers on a single reservation. Some airlines allow less than nine passenger in a single PNR. If you have more than nine travelers, then try to book in multiple PNR or contact our Customer Service team at +88-09617-111-888
Are the airfares guaranteed?
All airfares are subject to change without prior notice and are not guaranteed until payment has been received and tickets have been issued. In the unlikely event of a technical error causing an incorrect fare to be displayed. You may choose to accept the new fare or cancel your booking. Please read more detailed information in the Terms and Conditions Agreement.
How do I change an existing reservation?
Please contact our Customer Service team at +88-09617-111-888. Please note that airlines charge a change fee per ticket, plus any difference in fare and taxes, depending on the flights you choose.
Can I make a name change to my flights?
All reservations must be made in the EXACT name of the person traveling - no nicknames. For domestic and international travel, the name on the reservation must be EXACTLY as it appears on the traveler's government issued identification (NID) or passport. Airlines do not allow name changes. Some Airlines consider the minor name change with fee but depend upon Airline's decision.
What do I do if paper tickets are lost?
We always recommend for keeping a soft copy of E-ticket to your smart phone device, you can show your soft copy on boarding counter to get on board. Or also can call us at +88-09617-111-888 for resending your ticket copy again to your email ID or any convenient way. Another option, you can collect your reservation number by calling us.
I have to cancel my flights. Can my tickets be refunded?
Most discounted airline tickets are non-refundable. Although non-refundable tickets are the most economical, they are also the most restrictive and do not allow refunds. These restrictions make it possible for Flight Expert to continue to offer special sale fares in addition to our existing deeply discounted airfares.
Please note, refund restrictions are documented on our website. You must agree to these terms and conditions prior to booking any reservation by selecting "Yes" to our contract agreement. Once you decide to cancel a reservation, you are subject to the terms of the cancellation, as stated in our "Terms and Conditions".
I made a reservation online. How do I know if this is an e-ticket?
Currently issued all tickets are E-Ticket, and some airline allow you to recheck or verify your ticket from Airline's website by using "Manage my booking". For any other assistance please do let u s know at +88-09617-111-888
Do my unused or partially used airline tickets have any value?
Partially used tickets usually do not have any value. In some cases, unused tickets may be exchanged for a new ticket providing the Airline allows changes. Your unused ticket has no value under the circumstance where the traveler does not show up for the flight. Or in some case you get only some statutory tax which is unspecified. Please contact our Customer Service team at +88-09617-111-888
How do I add additional passengers to an existing booking?
An additional passenger can only be booked by making a new reservation. Existing booking cannot be modified. Please note, fares may change every moment and we cannot guarantee the availability of the original fare or flight.
What happens to my checked baggage when I change planes?
If you are changing planes and the airlines you are flying have a baggage agreement, your baggage will be checked all the way through to your final destination.
If the airlines you are flying do not have a baggage agreement, it will be the responsibility of the passenger to go to Baggage Claim at the very first airport, where you are changing planes to claim their baggage there. The passenger must then check their baggage in again for the continuing flight and have their bags checked to their final destination. So, we always recommend to our passenger that, please make sure about your baggage collection point during boarding time.
How do I know if the airlines I'm flying have a baggage agreement?
Please look for baggage alert in your itinerary. If you have one it means the airlines do not have baggage agreement. Please call the Airline you are flying, and confirm whether your baggage will be checked to your final destination or if you will have to claim your baggage when you change planes.
What happens if I miss my flights?
If you miss your departure flight, the Airline reserves the right to mark your ticket as a "No Show" reservation. No show = No Value. This means your ticket cannot be changed or refunded, even with a penalty. If you are on route to the airport and feel you might miss your flight, you MUST call the Airline as soon as possible to avoid this "No Show" situation. Once the record has been made a "No Show" reservation, we will no longer have any control in regard to the itinerary or any possible refund. Some airline allow to reissue your ticket by collecting No show penalty for next flight, for this case please send an change email to sales@flightexpert.com or call us at +88-09617-111-888. Above all process depend upon airline policy, No Show time may count maximum 96 Hour from departure time.
If you've made your departure flight, but you've missed your subsequent flight, you should immediately go to the nearest ticket counter for the Airline where you were changing planes. If you've missed your flight you were supposed to change to due to a problem that is within the Airline's control, they should protect you on the very next available flight. If you've missed this flight due to something that is not within the Airline's control (weather, air traffic, etc.) or due to your own fault, it will be left entirely up to the Airline's discretion to protect you or not. If the Airline decides that protection is not warranted, it will be up to the passenger to find their own way to their final destination at the passenger's expense.
It's also important to note, if you do miss any of your flights ALL CONSEQUENT FLIGHTS ON THE SAME ITINERARY WILL ALSO BE CANCELLED under the "No Show" policy.
What if I cannot travel and decide to just not show up at the airport? Will my ticket be refundable or changeable?
As stated above, if you cannot travel, you must call us or the Airline immediately. If you decide to "just not show up" your itinerary will be marked as a "No Show" and all penalties and restriction mentioned in the previously answered question will apply.
What documentation or types of photo identification will I need to travel?
Proper documentation will change based on the city you're departing from, the city you are traveling to, where you are changing planes and what country your passport has been issued under. To answer this question accurately, you must call the Airline you are traveling and supply them with the necessary information. They will then tell you whether you need a visa, passport or further documentation.
We always recommend to every traveler when travel to Domestic flight kindly keep National ID card or any valid Photo identity card along with you, and for international, Flight kindly confirm your Visa (if required) and Valid passport (validity minimum 6 month), Manpower clearance as your travel documentation. Please note, this information is the sole responsibility of the passenger. Neither Flight Expert nor the Airline will be held accountable if you show up at the airport with insufficient or invalid travel documents or identification. It is also important to note, that if you do not have valid or sufficient documents, the Airline can deny you boarding and you could be left to find new transportation to your destination at your own cost.
Can I earn frequent flyer miles on the tickets?
Most of our Airfares allow accumulation of frequent flyer miles. However, there are exceptions. You must enter the frequent flyer number in Traveler Details for it to be transmitted to the Airlines. In fact, the Travelers Profile section lets you store and recall up to 8 different Airlines' frequent flyer numbers per client. During booking time, you will get the "Frequent Flyer" option and select you program name then input your serial number of programs. If you are eligible then miles will be counted on your account. For more details please contact with your Frequent Flyer program customer service.
Can I use frequent flyer miles to get a further discount or an upgrade?
No, our specially priced contract fares do not allow you to use frequent flyer miles for upgrade or further discount. Additionally, frequent flyer miles must be exchanged directly with the Airline you have an account with or with your credit card company. Flight Expert is unable to utilize your miles in any way.
What is difference between roundtrip, one way and multi destinations?
Roundtrip means you will fly from one location to another, and then back to the first location.
One way means you will fly from one location to another and will not return to the first location.
Multiple destinations mean you will visit several locations and therefore need to choose flights between each of those locations.
What are the different classes of service on the plane?
In addition to Coach/Economy class seating, many flights offer Business, and/or First-Class seating. Please note that the following descriptions are generalizations; some airlines may use different names to describe their classes of service.
Coach/Economy class is seating is in the main cabin area. These seats are usually the least expensive.
Business class seating--when available--tends to feature roomier seats that recline farther, more leg room, and upgraded meal service. Business class tickets cost more than Coach/Economy but less than First Class.
First class seating is usually in the cabin area nearest the front of the aircraft. It has the fewest and most comfortable seats and offers upgraded meals. Other perks can include shorter lines at check-in and use of the Airline's airport business lounge. First Class fares are almost always the most expensive and are not available on all aircraft.
Flight options
Nonstop flights only: Check this box if you want to see fares only for flights that do not stop or change planes at one or more airports before you reach your final destination.
Stops but no plane change flights: These flights may have up to 2 landings and departures that may not be disclosed upon booking, but there is no change of planes
Connecting flights: Flights may have one or more landings and departures. Passengers will have to disembark the plane and re-board another flight.
General Questions
How long has Flight Expert been in business?
Flight Expert under its parent company has been in business since 1994.
How does Flight Expert compare with other online travel sites?
We feel our fares are cheaper and we present an un-biased listing of Fares, we are not affiliated to any single airline or large consortium as other Major Travel sites are.